Follow these steps...
  Look over the Owner's Manual, Help Guide where many answers are located.
  Check the readme files in your program, which also may contain a short list of Frequently Asked Questions and technical tips.
  Download any available Service Releases or Update Modules.
 

Check the products' FAQ pages and Support Forum.
Technical Support
  Contact Technical Support
If you can not locate an answer after following the steps above, please submit your question.